Frequently Asked Questions
Q: Where are you located?
A: We service all of the metro areas of Virginia, Maryland and Washington D.C. Our adminstrative offices are located in Prince William County.
Q: How do I make a reservation?
A: All reservation are through our administrative office. We staff our phones, have voice mail and can be reached through email.
Office number: 703-580-5166
Email address: thepawkeepers@yahoo.com
Q: How do I make payments to you?
A: A fifty percent deposit will be required upon
the first day of your booking. The balance
will be due when you pick up your dog. We
accept credit cards and checks made payable
to The Pawkeepers LLC.
Q: Will you board or daycare my dog if he/she
has not been neutered or spayed?
A: We cannot accept male dogs that are not
neutered, pregnant females or females in heat.
Q: Will you board my dog if he/she is not registered with the county I reside in?
A: No. All dogs must have current tags and be registered in the county they reside.
What shots does my dog need to be accepted at Pawkeepers?
Rabies, Bordatella, and DHLPP.
Q: My dog has a bite history, will you board him/her?
A: That depends on the bite history, frequency and circumstances. For example, we will make allowance for dogs that have only bitten once when clearly provoked. On the other hand, if your dog doesn't mix well with other dogs we are not the place for you or your dog.
Q: What should I bring with my dog for his/her stay with Pawkeepers?
A: Food and whatever scoop or measuring instrument you use to apportion food as well as any medication your dog is taking but bear in mind that if your dog is contagious he/she cannot stay with us. Please do not bring food or water bowls, we have plenty. We also have plenty of beds so unless you think your dog will prefer his/her own bed there's no need to bring one. Please do not bring toys.
Q: Why must my dog and I have a playdate prior to being accepted for daycare or boarding?
A: There are several reasons. We don't kennel the dogs that are staying at Pawkeepers and we only segregate them during feeding time and toy play time. At all other times they are allowed to mix and socialize with each other as much as they wish. This means the dogs that stay with us must be comfortable and friendly around other dogs. One of the purposes of the playdate is to allow us to judge the personality of your dog and ensure that he/she will mix well with the other dogs that stay with us. Another purpose of the visit is to ensure that you are familiar with us, our facility, and how we will care for your dog. This ensures you are comfortable with us and our services before you drop off your dog for boarding or daycare. Finally, we find that dogs that visit us for a playdate and then leave with their owners are much more comfortable the second time they visit us when they are dropped off for boarding or daycare. The fee is a one time charge of $30.00
Q: Do you charge extra to administer medication?
A: No. administering medications in the form of ointments, salves and pills is included at no charge.
Q: Can I make a reservation with my caregiver?
A: No. Our administrative office staff must assign the caregiver for each reservation and the caregiver is not protected. We do so in consideration of our caregiver's current schedule and family commitments. Calling the administrative office to book your dog, relieves the caregiver of an unecessary burden and allows them to concentrate on caring for your pet.
Q: Why can't I just make arrangements with the caregiver, bypassing you?
A: If you do not book through our administative office then you and the caregivers are not protected. Also our caregivers are contracted through Pawkeepers LLC and that would constitute as diverting business from the company. We are very aggressive in protecting our business and caregivers.
A: We service all of the metro areas of Virginia, Maryland and Washington D.C. Our adminstrative offices are located in Prince William County.
Q: How do I make a reservation?
A: All reservation are through our administrative office. We staff our phones, have voice mail and can be reached through email.
Office number: 703-580-5166
Email address: thepawkeepers@yahoo.com
Q: How do I make payments to you?
A: A fifty percent deposit will be required upon
the first day of your booking. The balance
will be due when you pick up your dog. We
accept credit cards and checks made payable
to The Pawkeepers LLC.
Q: Will you board or daycare my dog if he/she
has not been neutered or spayed?
A: We cannot accept male dogs that are not
neutered, pregnant females or females in heat.
Q: Will you board my dog if he/she is not registered with the county I reside in?
A: No. All dogs must have current tags and be registered in the county they reside.
What shots does my dog need to be accepted at Pawkeepers?
Rabies, Bordatella, and DHLPP.
Q: My dog has a bite history, will you board him/her?
A: That depends on the bite history, frequency and circumstances. For example, we will make allowance for dogs that have only bitten once when clearly provoked. On the other hand, if your dog doesn't mix well with other dogs we are not the place for you or your dog.
Q: What should I bring with my dog for his/her stay with Pawkeepers?
A: Food and whatever scoop or measuring instrument you use to apportion food as well as any medication your dog is taking but bear in mind that if your dog is contagious he/she cannot stay with us. Please do not bring food or water bowls, we have plenty. We also have plenty of beds so unless you think your dog will prefer his/her own bed there's no need to bring one. Please do not bring toys.
Q: Why must my dog and I have a playdate prior to being accepted for daycare or boarding?
A: There are several reasons. We don't kennel the dogs that are staying at Pawkeepers and we only segregate them during feeding time and toy play time. At all other times they are allowed to mix and socialize with each other as much as they wish. This means the dogs that stay with us must be comfortable and friendly around other dogs. One of the purposes of the playdate is to allow us to judge the personality of your dog and ensure that he/she will mix well with the other dogs that stay with us. Another purpose of the visit is to ensure that you are familiar with us, our facility, and how we will care for your dog. This ensures you are comfortable with us and our services before you drop off your dog for boarding or daycare. Finally, we find that dogs that visit us for a playdate and then leave with their owners are much more comfortable the second time they visit us when they are dropped off for boarding or daycare. The fee is a one time charge of $30.00
Q: Do you charge extra to administer medication?
A: No. administering medications in the form of ointments, salves and pills is included at no charge.
Q: Can I make a reservation with my caregiver?
A: No. Our administrative office staff must assign the caregiver for each reservation and the caregiver is not protected. We do so in consideration of our caregiver's current schedule and family commitments. Calling the administrative office to book your dog, relieves the caregiver of an unecessary burden and allows them to concentrate on caring for your pet.
Q: Why can't I just make arrangements with the caregiver, bypassing you?
A: If you do not book through our administative office then you and the caregivers are not protected. Also our caregivers are contracted through Pawkeepers LLC and that would constitute as diverting business from the company. We are very aggressive in protecting our business and caregivers.
MOST WANTED BOW-WOWS
The Pawkeepers maintains a detailed profile of each dog registered with us and for which we provide services for, including photographs, descrip-tion, unique characteristics and actions of the dog, and any identification. This file is avail-able to any dog owner register-ed with The Pawkeepers, who may have their dog stolen or become lost.